Get a call · BluePenguin Docs

Includes the transcript, per-turn metrics, the call's variables and whether a recording exists.

#Parameters

call_idinteger · pathrequired

#Example request

curl https://app.bluepenguin.io/api/v1/calls/8812 \
  -H "Authorization: Bearer $BLUEPENGUIN_KEY"

const r = await fetch('https://app.bluepenguin.io/api/v1/calls/8812', {
  method: 'GET',
  headers: {
    authorization: `Bearer ${process.env.BLUEPENGUIN_KEY}`,
  },
})
const data = await r.json()

import os, requests

r = requests.get(
    "https://app.bluepenguin.io/api/v1/calls/8812",
    headers={"Authorization": f"Bearer {os.environ['BLUEPENGUIN_KEY']}"},
)
data = r.json()

#Example response

200 OK

{
  "id": 8812,
  "assistant_id": 12,
  "channel": "phone",
  "direction": "inbound",
  "from_number": "+15555550142",
  "to_number": "+15555550100",
  "started_at": "2026-10-06T14:28:51Z",
  "ended_at": "2026-10-06T14:31:58Z",
  "duration_s": 187,
  "status": "completed",
  "outcome": "booked",
  "ended_reason": "call_ended",
  "summary": "Maya, a new patient, booked a cleaning for Thursday at 2:30 PM.",
  "intent": "book a cleaning",
  "caller_name": "Maya Chen",
  "score": 9,
  "analysis": {
    "success": 9,
    "success_reason": "Booked on the first try",
    "scale": "score_10",
    "data": {
      "new_patient": true
    }
  },
  "transcript": [
    {
      "role": "assistant",
      "text": "Thanks for calling Brightside Dental, this is Ava.",
      "t": 0.4
    },
    {
      "role": "user",
      "text": "Hi, I'd like to book a cleaning.",
      "t": 3.1
    }
  ],
  "metrics": {
    "reply_ms_p50": 780
  },
  "variables": {},
  "recording": true
}

#Errors

Status	When
`401`	Missing or invalid API key.
`404`	`not_found`: it doesn't exist or belongs to another business.
`422`	A parameter or field is invalid; the reply lists which.
`429`	More than 240 requests a minute on this key.