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Introduction

Answer calls. Book appointments. Keep customers moving. Set up BluePenguin to do the phone work while your team does the job.

#Put the phone work on autopilot

Give your assistant the business facts and rules. Pick a voice. Test it, then connect a number. It can answer at night, on weekends and while your team is busy. Open the call record to see what the caller needed, what happened and what comes next.

Use the same assistant on your website, in outbound campaigns and in workflows that update Slack, HubSpot or Google Sheets. Build from the dashboard or use the REST API and signed webhooks from your own code.

#How a call works

A call is a loop of listening, thinking and speaking that repeats until someone hangs up.

StepWhat happensTypical time
ListenSpeech-to-text turns the caller's words into text while they talk and decides when they have finished.streaming
ThinkThe language model reads your instructions, your business details and the conversation so far, then replies or uses a tool.about 300 ms
SpeakA voice model turns the reply into speech and streams it down the line.about 100 ms to the first sound

If the caller starts talking, the assistant stops and listens. In Ultra mode one speech-to-speech model does all three steps, which gives the fastest replies.

#Ways to build

Start hereOne assistantA prompt, a voice and the tools it may use. This covers most front desks: answer questions, book, take messages and transfer.Structured callsA workflowA visual graph of steps, conditions, API calls and app actions, for calls that must follow a script or branch on data.Teams of assistantsSeveral assistantsSeparate assistants for sales, support or other languages, with handoffs between them during a call.DevelopersThe APICreate assistants, start outbound calls and read results from your own code.

#Pick a quickstart

Dashboard quickstartImport your website, choose a voice and test your receptionist.Answer a phone numberGet a number or forward yours, then call it.Talk on your websitePaste one script tag to add a voice button to any site.Use the APIStart an outbound call with cURL, Node or Python and read the result.

#Examples

BookingDental clinicBooks check-ups, answers insurance questions and offers same-day emergency slots.TriagePlumbing and heatingTriages leaks and breakdowns and books a two-hour arrival window.ReservationsRestaurantTakes reservations and answers menu, parking and allergy questions.QualificationReal-estate leadsQualifies buyers and sellers, extracts budget and timeline, books an agent.Code toolOrder status lineLooks orders up in your shop with a code tool while the caller waits.WorkflowAfter-call automationLogs every call to Google Sheets and alerts Slack about urgent ones.
Hear them first
The call box at the top of bluepenguin.io connects you to Penny, our own receptionist, and to the four example receptionists above. Each one is built from the instructions on its example page.