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Phone
Keep your number
Keep the number customers know. Forward it to BluePenguin and let the AI answer.
#Get a BluePenguin number
See Phone numbers. This is where your calls will be forwarded to.
#Choose how to forward
Forwarding Effect Good for Always Every call goes straight to the AI. After-hours lines and busy front desks. When busy The AI answers while your line is in use. Small teams that answer themselves. When unanswered Your phones ring for a set time, then the AI answers. Catching missed calls only. #Set it up with your carrier
Your carrier or phone provider has the codes or settings for each kind of forwarding. On business lines it is often a setting in their web portal.
#Call your main number
Check that the AI answers and that the call appears in Call logs.
Note
Most carriers pass the original caller's number through a forward, so the assistant still recognises returning customers and missed-call texts reach the right person. If every call shows your own number as the caller, ask your carrier to keep the original caller ID.