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Reference
Glossary
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| Term | Meaning |
|---|---|
| Assistant | The configuration that answers a call. See Assistants. |
| Barge-in | The caller talking over the assistant. The assistant stops and listens. See Conversation behaviour. |
| Business details | Information, hours, services, FAQs and policies that are added to every prompt. |
| Call handling | The page where you switch the AI on or off and set the after-hours rule, fallback and missed-call text. |
| Channel | How a call arrived: phone, sip (a PBX trunk) or web and web_test (the browser). |
| End of turn | The moment speech-to-text decides the caller has finished. See Speech-to-text. |
| Fallback | What happens to calls the AI doesn't answer: forward, take a message or say goodbye. |
| Handoff | Passing a live call from one assistant to another. |
| Outcome | The one-word result of a call, such as booked or message. See Outcomes and end reasons. |
| Pilot number | The number your PBX dials to reach the AI over a SIP trunk, 7777 in the vendor guides. |
| Private key | An API key for your server. It has full access to one business. |
| Public key | A key for the web widget. It can only start browser calls from the sites you list. |
| Server URL | An assistant's own webhook address. |
| SIP trunk | A connection between your PBX and BluePenguin that carries calls both ways. |
| Structured data | Fields extracted from every call, such as budget or timeline. See Call analysis. |
| Test suite | Scripted callers that talk to your assistant and grade it. See Test suites. |
| Transfer target | A person or department the assistant can put callers through to. |
| Ultra mode | One speech-to-speech model instead of separate speech-to-text, model and voice. |
| Variable | A value written as {{name}} that is filled in when the call starts. |
| Workflow | A visual graph that runs a call or an automation. |