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Calls
Call logs
Know what happened on the call. Find the recording, transcript, outcome and actions in one place.
Call logs lists every call, newest first. Search by number, name or what the call was about, and filter by assistant, outcome and channel (phone, PBX, website or test calls).
#The call page
| Tab | What it shows |
|---|---|
| Transcript | The recording with a player, and the conversation turn by turn. |
| Analysis | Quality score, success evaluation, structured data and a timeline of what happened. |
| Latency | The time of every reply, from the moment the caller stopped talking to the first sound, plus token and audio usage. |
| Tools & events | Every tool call with its arguments, result, logs and timing, plus transfers, bookings and messages. |
The side panel shows the caller and contact, the number and assistant, duration and end reason, and what came of the call: bookings, messages and follow-ups. Team notes on a call are only visible to your team.
#Quality score
Each call gets a score from 0 to 100 for how well the assistant handled it, with any issues noted, such as "didn't confirm the time". Questions it couldn't answer are collected across calls and shown on the Overview. See Overview and insights.
#From the API
GET /calls lists calls and GET /calls/{id} returns one with its transcript, metrics and variables. The call.completed webhook pushes the result to you when a call ends.