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Connect Yeastar

Let the AI answer calls from Yeastar (P-Series and S-Series) and transfer them back to your team. Connect your phone system with these steps.

First create a trunk on Phone numbers → PBX / SIP and choose Yeastar. In the steps below, SIP_SERVER, USERNAME and TRUNK_PASSWORD are the values shown on your trunk page.

#Steps

  1. Extension and Trunk → Trunk → Add. Trunk type: Register Trunk. ITSP template: General.

  2. Hostname/IP: the SIP server, port 5060. Domain: the SIP server.

  3. Username and authentication name: the trunk username. Password: the trunk password.

  4. Codecs: PCMU and PCMA. Save and apply. The trunk should show as Registered.

  5. Call Control → Outbound Route: pattern 7777, trunk = this trunk.

  6. Send calls to the AI by making 7777 the destination of an inbound route, IVR key or ring group failover, as an external number.

#Check it works

  1. The trunk page shows Registered (for username and password trunks).
  2. Dial 7777 from an internal extension. The AI should answer.
  3. Ask to be transferred to a person, and check the call reaches the extension you set.

Problems? See Troubleshoot SIP.