Docs
Knowledge
Knowledge
Give your AI the facts it needs to answer customers. Keep your services, hours and policies in one place.
Knowledge comes in two kinds. Business details are short facts that go into every call's prompt. Documents are longer material the assistant searches when a question needs it.
#Business details
Keep these up to date under Knowledge. While Use business details is on for an assistant (the default), all of them are added to its prompt.
| Section | What to put there |
|---|---|
| Business information | What you do, where you are, parking, payment methods, anything a caller might ask about the business itself. |
| Services | Name, duration, price and an optional payment link for each service. Booking uses the durations. |
| FAQs | Questions with the exact answers you want given. |
| Policies | Cancellations, deposits, refunds, age limits and similar rules. |
| Payment link | A general link, such as a Stripe, Square or PayPal page, that the assistant can text to callers. |
Opening hours are kept under Phone numbers → Business hours and are added to the prompt too.
#Documents
Documents are for material too long for the prompt: price lists, menus, product manuals, treatment guides. The assistant searches them by meaning, so callers don't need to use your exact wording. See Documents.
#Import from your website
Fill all of the above from your site in one step. See Import from your website.