Hours and fallback

Decide who answers and when. Set business hours and a fallback for when the AI is off.

#Opening hours

Set your weekly hours under Phone numbers → Business hours. Add exceptions for holidays or special days: closed all day, or open with different hours, each with an optional note. The assistant always knows whether you are open right now and what your next opening time is.

#After hours

Under Call handling, choose one:

Setting	Effect
AI answers 24/7	The assistant answers every call and tells callers you are closed when it matters, for example when booking.
Use the fallback	Outside opening hours, calls follow the fallback below.

#Fallback

The fallback handles calls the AI doesn't answer: when the AI is switched off, outside hours if you chose that, or when your plan has no minutes left. No call ever reaches a dead line.

Fallback	Effect
Take a message	Callers leave a message, which appears under Messages.
Forward	The call rings the number you choose.
Polite goodbye	A short message, then the call ends.

#Switch the AI off

Call handling has an on/off switch for the AI. While it is off, every call follows the fallback. Use it during a staff meeting, or while you rewrite the instructions.