Outbound calls

Make the follow-up call. Start it from your code, a campaign or an appointment reminder.

Outbound calls come from three places:

Source	Use it for
REST API	Calling one person from your own system, such as right after a web form is submitted.
Campaigns	Calling a list inside set hours, with retries.
Reminder calls	Confirming appointments the day before (Pro).

#Set the assistant up for outbound

Set the first message mode to Wait for the caller, because people usually answer with "Hello?".
Say who is calling and why in the first sentence.
Use variables for the person's name and the reason for the call.
Write a voicemail message.

#Caller ID

Calls come from one of your BluePenguin numbers. With the API, pass phone_number_id. Without it, your first number is used.

#Numbers

Numbers must be in E.164 format, such as +13125550142.

Caution

Only call people who expect to hear from you, and follow the calling rules where you and they are. Many places restrict automated calls and the hours you may call.