Docs
Bookings and messages
Reminders
Remind customers before the appointment. Send a text or have the AI call the day before.
Switch reminders on under Call handling.
| Reminder | What happens | Plan |
|---|---|---|
| Text | About a day ahead, between 9:00 and 19:00 in your time zone, the customer gets a text about their appointment. Replying C or CANCEL cancels it and they get a confirmation. | All plans with a text-capable number |
| AI call | The assistant also calls to confirm. The customer can confirm, cancel or move the booking during the call. | Pro |
Each reminder goes out once. If a reminder call reaches voicemail, it hangs up, because the text has already been sent.