Connect Cisco

Let the AI answer calls from Cisco (CUBE, CUCM and CME) and transfer them back to your team. Connect your phone system with these steps.

First create a trunk on Phone numbers → PBX / SIP and choose Cisco. In the steps below, SIP_SERVER, USERNAME and TRUNK_PASSWORD are the values shown on your trunk page, which also shows this snippet with your values filled in.

#Steps

On the CUBE router, add the credentials, registrar and dial-peer below. Change the tag numbers to free ones if needed.
Calls sent to 7777 reach the AI. In CUCM, add a route pattern 7777 pointing at the SIP trunk to this CUBE.
Add the BluePenguin gateway address to voice service voip → ip address trusted list.

CUBE configuration

voice service voip
 ip address trusted list
  ipv4 SIP_SERVER_IP
!
sip-ua
 credentials username USERNAME password 0 TRUNK_PASSWORD realm SIP_SERVER
 authentication username USERNAME password 0 TRUNK_PASSWORD realm SIP_SERVER
 registrar dns:SIP_SERVER:5060 expires 3600
!
dial-peer voice 7777 voip
 description BluePenguin AI receptionist
 destination-pattern 7777
 session protocol sipv2
 session target dns:SIP_SERVER:5060
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad

#Check it works

The trunk page shows Registered (for username and password trunks).
Dial 7777 from an internal extension. The AI should answer.
Ask to be transferred to a person, and check the call reaches the extension you set.

Problems? See Troubleshoot SIP.