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FAQ
Get clear answers before you connect your first customer call.
#Calls and voice
Will callers want to talk to it?
Hear it and decide. It uses natural voices, replies in about a second and stops to listen when a caller interrupts. Try a live conversation before you connect your number.
Does it tell callers it is an AI?
If a caller asks, it says so. You can also write it into the first message. The optional recording notice tells callers the call may be recorded.
Which languages does it speak?
English, Spanish, French, German, Portuguese, Italian, Lithuanian, Polish, Dutch, Russian, Japanese and Hindi. With the language set to Auto it follows whichever language the caller speaks. See Languages.
What happens when a caller wants a person?
It transfers the call to the right transfer target or takes a message, following your instructions and routing rules. See Transfers and routing.
Can it handle several calls at once?
Yes. Plans list how many calls run at the same time, from one on Core to ten on Pro. See Concurrency and limits.
#Numbers and phone systems
Can I keep my number?
Yes. Forward it to a BluePenguin number, or connect your PBX with a SIP trunk. See Keep your number.
Which phone systems work?
There are step-by-step guides for 3CX, FreePBX, Asterisk, Yeastar, Avaya IP Office and Cisco. Any system that can register a SIP trunk with G.711 works too.
Can it send texts?
Yes, from numbers you get from us: confirmations, reminders, payment links and a missed-call text. Replies land in the text inbox.
#Account and data
Is there a free trial?
Log in to create your trial account and explore the dashboard. See current pricing for plan details.
How are calling minutes charged?
Pay your monthly platform fee plus the AI calling minutes you actually use: $0.14/min on Core or $0.08/min on Pro. No calling minutes are included in the platform fee. See pricing to compare plans and calling rates.
Can I export or delete my data?
Yes. The owner can export everything the business holds as JSON, and delete the business or their own account. See Data and privacy.
Can calls be kept private?
Turn on HIPAA mode on an assistant and its calls keep no recording or transcript. See Recording and privacy.