Overview and insights

See what your calls are doing for the business. Track outcomes and find what needs attention.

The Overview is the first page after sign-in.

Section	What it shows
Needs you	Messages, follow-ups and texts waiting for someone.
Calls this week	Calls per day, answer rate and outcomes.
Bookings	Appointments made by the AI.
Unanswered questions	Questions callers asked that the assistant couldn't answer, with how often each came up and a link to an example call.
Recent calls	The latest calls with their outcome and summary.

Unanswered questions are the fastest way to improve an assistant: add each answer to Knowledge and the question stops coming back.